General Policy

  1. Returns can be initiated within 14 days from order delivery date. Products are returnable if you’ve received them in a condition where it is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page.
  2. Refunds are processed after order has been returned from the customer in their original condition along with its original packing not torn or compromised. Refunds are made in a maximum of 30 days after receiving the returned orders and deducting any shipping fees.

FAQs

Q: When are returns not possible?

A: Returns are not possible if:

  • If you have passed the return period of 14 days
  • Product is used, damaged and/or not in the same condition that it was delivered in.
  • Anything missing from the package you’ve received including catalogs, tools, original packing, freebies, and accessories.
  • The item has “Non-returnable” written on the product page.

Q: How can I initiate a return?

A: Give us a call on +2 0100 6522 836 or send us on cs@office-exp.com along with your order number and we will send you the courier to pick up the order. If the return is accepted, a refund will be made in a maximum of 30 days.

Q: Who pays for the shipping charges when I return an item?

A: You can return an item for free within 14 days from delivery date whereby Office Express covers all shipping charges.

Q: Where can I find the prepaid shipping label or airway bill?

A: Once you place a request to return an item, and the item has been approved for a free shipping return, the pre-paid shipping label / air waybill will be sent to you in your email to ensure you can return the item for free.